Legal

Refund Policy

Last updated 4 November 2026

Seven days, no argument. If the reading does not fit, tell us and we will rewrite it or refund it in full — your choice.

What you can ask for

A rewrite — we redo the reading, usually within 48 hours.
A full refund — back to the original payment method.

You do not need to justify your request beyond telling us what did not fit.

How to ask

Email hello@aliothstudio.com within seven days of receiving your reading. Include the email address you used at checkout and your order reference if you have it. We reply within one business day.

Timing

Refunds are issued within two business days of approval. How quickly the money appears depends on your bank or card issuer, typically 5–10 business days. Currency conversion differences are set by your provider, not by us.

What we cannot refund

Requests made more than seven days after delivery.
Cases where a reading was delivered to a third party at your request and then shared onward.
Repeated requests from the same buyer after a refund has already been issued.

None of this limits any statutory right you may have under the consumer law of your country.

If something went wrong

Wrong birth details, a missing chapter, a PDF that will not open — email us and we will fix it the same day. Most problems are our fault, not yours, and we would rather correct them than process a refund.